Do you have a question about BIXBY WELLS?

Learn more about our products and your account in the section below. If there's something more that you want to know please feel free to send us a question.

We're here for you! Email us at customercare @ bixbywells.com and we'd be happy to help you out.
BIXBY WELLS makes the illest face, beard & body care products crafted specifically for kings on the rise rocking that melanin-rich skin. Our arsenal of products spit in the face of hyperpigmentation, flip the bird to sensitive skin, and straight-up KO ingrown hairs. We're here to make sure your melanin-rich skin stays on point – healthy, vibrant, and ready to turn heads.
We're always looking for new brands to partner with. Please send us an email to hi @ BIXBYWELLS.com with information about your brand to explore opportunities.
We're always looking for new stores to carry our products. Please send us an email to wholesale @ bixbywells.com with information about your store to explore opportunities.
We're always looking for new partners! Please send us an email to hi @ bixbywells.com with your social media handles and let us know why you love BIXBY WELLS and why you want to partner.
No. We haven't officially launched yet. We will be exclusively sold on BIXBYWELLS.com. We look forward to being sold on Amazon and other select retailers.
Please use the e-mail signup form on the bottom of any page on the site. You will then receive all current information about our new products, and any current promotions.
Please be sure to check your junk/spam folders, and add "hello@bixbywells.com" to your safe senders list. If you are still not receiving emails, please contact us at customercare @ BIXBYWELLS.com so we can help.
If you do not wish to receive communications from us about special offers and promotions, you can opt-out of receiving these communications by following the instructions contained in the messages you receive. Even if you opt-out of receiving these messages, we reserve the right to send you service announcements and administrative messages. We do not offer you the opportunity to opt-out of receiving those service or administrative communications.
Currently, we do not support any non-profit organizations. But we look forward to doing so in the future.
Please allow 3 business days (excluding weekends and holidays) for us to process and ship your order after it's been placed. After your order has been shipped, delivery time within the United States is 4-7 business days.
Currently, we do not ship worldwide.
BIXBY WELLS products are shipped via USPS. But we are constantly exploring options to get your order to you quicker and more efficiently.
Please allow 3 business days for us to process and ship your order after it's been placed. If you haven’t received anything from us for 5 business days, please shoot us an email to customercare @ bixbywells.com so we can check it out right away.
Orders shipped via USPS Priority Mail and USPS Priority Mail International will receive a tracking number via email and/or SMS. You can also find your tracking number in your Account.
It can take up to 24 hours or 1 full business day for your tracking information to update. If it still hasn’t updated, let us know at customercare @ bixbywells.com.
We offer free shipping on orders over $60.00 unless otherwise noted. Shipping is based on weight. Read our Shipping FAQs for more details.
No. You do not have to have an account to place an order.
You can create an account by visiting https://www.bixbywells.com/account
Just click on the "forgot password" link to trigger an automatic reset email. Reach out to customercare @ bixbywells.com if you need additional help.
Please log in to your account, click "edit" and change to the correct information.
Due to the nature of our products, we are unable to offer any returns or exchanges. If there is a problem with your purchase, contact our customer care team by email at customercare@ bixbywells.com.
Due to the nature of our products, we are unable to offer any returns or exchanges. If there is a problem with your purchase, contact our customer care team by email at customercare@ bixbywells.com.
Pre-orders are advance purchases made on new merchandise that is scheduled to be shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival to our store.
Pre-order items are sold on a first-come, first-served basis.
Each collection or item available for pre-order will have its own specific shipping date. These dates are not guaranteed, but we will do our best to update our site with any changes.

We do our best to meet the estimated delivery date but cannot always do this, in which case you will be kept informed on a regular basis. You can see the estimated delivery date of the product within the product description on our website. This date cannot be guaranteed due to potential manufacturing delays, however we do our best to estimate this date as accurately as possible.

Standard Delivery timelines will apply from the moment the pre-order item is shipped.

Your order will be sent when all the goods are in stock. If there are in-stock items in your order, they will be shipped at the same time as your pre-order item(s); we do not do partial shipments at this time.
Pre-orders may be canceled within two (2) hours from the time of purchase. Cancellations of a pre-order purchase cannot be made after the two hours from purchase has lapsed.

If you have changed your mind about the product purchased in pre-order within two (2) hours, you can cancel the item from your order by contacting our Customer Care team via our Contact Us page.
All items can be returned if they meet our Return Policy requirement.
We suggest that pre-order items be ordered separately from in-stock orders, as in stock merchandise can be shipped immediately. If you combine in-stock and pre-order items into one purchase, all items will be shipped when the pre-order is fulfilled.
Payment is taken and processed at the time your order is placed. If for any reason we cannot fill your order, a full refund will be issued.

Payment by a "Shop now, pay later" service cannot be accepted for pre-order items. If a pre-order is made by a "shop now, pay later" service it will be cancelled and refunded and you will be asked to order again using a different payment method. in this instance, we cannot hold stock or reserve items, and they may become unavailable.
Please email customercare@ bixbywells.com and we will gladly assist you.
We currently accept the following methods of payment: Credit Card – we currently accept all Visa, MasterCard, American Express, and Discover credit cards from the United States. We do not accept pre-paid credit cards. Debit Cards – All debit cards with a Visa or MasterCard logo may be used from the United States. Sezzle - please click on the icon at the checkout page and follow the instructions. PayPal - please click on the icon at the checkout page and follow the instructions. At this time BIXBYWELLS.com does not accept money orders, checks, or cash on delivery (COD).
Only one coupon code may be applied per order.
Unfortunately, we will not be able to apply your coupon code to your order once the order has been placed. Our standard policy states that we are not able to cancel or adjust an order once the order has been placed.
Sezzle is available on orders $35+. To use Sezzle, proceed through Checkout and in the Billing section, select the Sezzle option as your payment method. For more frequently asked questions related to this service, please click here.
To checkout using PayPal, please do not log into your account first. Put all your items in your shopping cart. When you proceed to checkout you will then be prompted to log in. Please click on the PayPal logo at the bottom of the screen and follow the directions when you are redirected to the PayPal site.
We charge sales tax on all orders shipping to California in the United States.
No, e-gift cards are currently not available in the United States.

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